15 Oct
Significance of Artificial Intelligence in Intranet portals
Artificial intelligence (AI): refers to systems or robots that accomplish tasks by mimicking human intellect and may iteratively improve themselves depending on the data they collect. It is a technology that is already impacting how users interact with each other.
This technology is a lot more about the process and the capability to think and act faster than it is about a specific format or function. Although, most of us have always imagined AI as human-like bots ruling the world. AI does not replace humans. It is intended to elevate human skills and capabilities, making it an asset to the organizations.
Few benefits of Artificial Intelligence (AI):
- Artificial intelligence has functioned as the driving force of new technologies such as big data, robots, and the IoT, and it will continue to do so in the future.
- AI is virtually augmenting the capabilities of each and every industry.
- AI is reducing the time it takes to complete a task. It allows for multitasking and lightens the work pressure on the existing resources.
- AI makes decision-making easier by making it quicker and smarter.
- AI has a large market potential and may be used in a variety of sectors.
Importance of Intranets:
An intranet gives you a central location to store all your company documents, which are always up-to-date and accessible to anyone on your team; it ensures that knowledge isn’t lost due to staff turnover; and it gives you tools like search to help employees find the information they need to do their jobs.
It allows your team to communicate freely; readily exchange ideas; share documents with one another; complete work together; engage with other teams; and stay informed about what each team is working on, whether they are in the same place or not.
Advantages of Intranet:
- Easy document management
- Provide central repository of information
- Easy information search
- Allows application integration
- A good content management system
- Smooth connectivity and collaboration
Artificial Intelligence (AI) in Intranet Portals:
1. Chatbots- Effective Assistants
Chatbot is the Artificial Intelligence (AI) software that initiates a conversation with a user using Natural Language Processing (NLP) via messaging apps, websites, mobile apps, or a telephone.
They are often known as one of the most advanced mediums of interaction between humans and machines. It offers answers, retrieve data, and carry out web searches if required.
Chatbot apps improve customer experience by streamlining interactions between individuals and services. At the same time, by lowering the average cost of customer support, they provide organizations with new options to increase customer engagement and operational efficiency.
2. Enterprise Search
The process of identifying and enabling specified material to be indexed, searched, and brought to authorized users across the organization.
It’s pointless to have content if you don’t have access to it. Enterprise search refers to how your firm assists individuals in finding the information they need from any location, in any format, within their organization – databases, document management systems, on paper, and so on. Obtaining the appropriate information at the appropriate moment enhances productivity of the users
The intelligent suggestions and prioritization of research results improvements are based purely on habitual user content such as previous searches, past behaviors, and habits.
3. Suggestions to users
Intranets provides suggestion to user based on their activities, location, job profile, preferences, and much more. It suggests relevant documents, articles, information required if any, and even the subject matter expert to connect within the organization.
This feature is very important when fostering a collaborating culture across multiple business units.
This eases up the process and saves maximum time of the users and enhance employee experience.
4. Team Birthdays and work anniversaries
Intranet never lets you down. It makes every effort to make you feel connected to the organization. It provides team birthdays and anniversaries depending on the interactions you do with the people, the team, and the department you are in.
Conclusion:
The AI-powered intranet acts as a gateway to your digital workplace. Based on your business needs, customization is done. It brings up relevant and personalized content making users connected to the organization and enhances user engagement. The enterprise search feature will enable the employees to quickly find the information they are searching for, thereby saving time for productive work.
Meet Vinitha Chittimouli, a SharePoint developer with over 2+ years' experience in building SharePoint intranet portals and other similar portals related to financial segment. She has proved to be the best in her area of interest and made outstanding contributions to SharePoint projects. Also, she looks forward to learning and gaining the latest technologies for her career development. Apart from work, this young talent has an interest in travelling and exploring new places.
Vinitha Chittimouli