Delivering powerful customer service and experience is especially critical for banks and financial institutions.
However, to provide exceptional customer service, banking staff including bank tellers, loan administrators, and investment advisors need up-to-date information on account holdings, interest rates, types of accounts offerings, fraud prevention measures, investment options, and much more at their fingertips.
A banking Intranet simplifies an employee’s job by acting as a centralized hub for pertinent information and tools required for efficient operations.
Mesh 3.0, an Employee Experience Platform, facilitates extensive collaboration and knowledge-sharing in the banking sector. Mesh unifies organization-wide data and tools and enables employees to deliver better service while connecting them on an integrated digital interface.
A banking intranet stores all documents and files on a secure content management system to equip customer-facing executives with the latest information and up-to-date client data making it easy to advise customers and quickly service their queries.
Employees can leverage a cognitive search engine enabled in the intranet to swiftly find highly relevant information about banking procedures, policies, schemes, products and services. Reduce the time to find information and drive productivity.
With social capabilities and features like an idea management system, employee directory, discussion forums, blogs, and community spaces, employees can collaborate with their colleagues, share information on new products and services, and discuss the latest news and trends.
Global banks often deal with tons of information and new updates on a daily basis. Modern intranets deliver personalized content based on users’ roles, location, interests, and preferences so employees can stay updated on what’s relevant for them.
Global banks generate a humongous amount of diverse documents, receipts, drafts, policy files, and reports. A knowledge management system in intranets helps organize this information properly with automated tags and classifications, thereby improving information discovery.
Build custom and secure extranets upon SharePoint to share key information, news and announcements with customers and other external partners. Set secure access permissions so only the right and relevant people are allowed to access any particular information or documents.
Access intuitive business analytics dashboards within your intranet to seamlessly monitor and track KPIs like revenue, sales, risk ratings, loan yields, credit score, loan cycle closing times, etc. Personalize KPIs as per the user’s role, department, location and interests.
Mesh features advanced digital workplace capabilities including AI-powered personalization and content recommendations, knowledge mining, cognitive enterprise search, flexible app integrations, and intranet chatbots, making it the best Employee Experience Platform.
We have more than 14 years of experience in deploying SharePoint Intranet solutions for over 200 large and medium-sized enterprises across industries. Our solution is recognized by leading industry analysts, like Gartner, Forrester, and ClearBox.
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